Dissappointing

<p>I have an upgrade in May and seen a device I fancied in the latest brochure and I called in to find put of a qualified for an early upgrade as I qualified last year Sept when I did my upgrade of my 1st contract and I chose exactly what I wanted on a plan that suited me best. So I called in....First consultant says I dont qulaify and I'm way too early to have an upgrade. Then I call three days later and a friendly consultant by the name of Ramon advised that I might qulaify but only one person can assist me in the retentions department, he would send an email for the, person to get in touch with me. I eventually had to call in again a day or two later to get asssistance as no one called. Finally I spoke to a consultant who advised me that I only qulaify for three devices..which to me are not even on my entry level smartphone list. I need to get a phone but because Cell C is offering me a device not of my choice i have to wait. All I want to know is, why was I able to uprgrade to a device of my choice last year Sept and a few months later I cant do the same on my second contract. I am a good customer. I ALWAYS pay my bill on time. I seen a device that is on special and would rather take advantage of it now but hey....My favorite service provider has really dissappointed me.</p>