Dissappointed

Cell C repair service in shambles. Submitted my phone in on repair in December, as the screen was cracked and some scratches on the back. Understandable that the screen and backplate is to be replaced as per quote.

I later received information from Samsung that my device has been repaired by them, (note, the phone was not submitted to Samsung, nor quote for repair by them) and i am able to track this online as the devices are linked to my Samsung account. The repairs initiated by Samsung indicate that the phone had no power, was not charging. The incompetence of the Repair Centre is reflecting here that they messed up the repair that it had to be submitted to Samsung to correct things that was not faulty when submitted. I shudder to think what else has been botched and not yet discovered. We pay top premium for device insurance (more than i would if i would insure this directly with my insurer) , and i am unsure how my warranties are affected by Cell C not initiating the repairs at Samsung / accredited services centers themselves.

Furthermore, quality controlled called and demanded my passwords to check the phone (despite being in maintenance mode, completely functional, with personal information restricted), as they apparently cannot test the device whilst in maintenance mode.

Still waiting on my phone after more than a month and a half in repair.