DISSAPOINTING SERVICE AND FEEDBACK

I've ordered Cell C fibre almost more than 1 and a half months ago, and still isn't online! This is absolutely unacceptable.

I spoke to Keabetswe Motaung from the Cell C fibre sales department and was told then that since the fibre is already installed it will take up to 5 - 7 working days. Cell C then sent a technician to my home only to notice that SADV still need to install an ONT unit before my order can be processed. A week went by after the technician knew that i need an ONT device and only then placed an order with SADV to install the ONT. A WEEK IS UNACCEPTABLE!!! not only was my order only placed on the 1st of Nov, but Cell C hasn't once called me to give me feedback on what the current status of my order is nor is there an order on my Cell C online profile, i had to phone the sales lady each time to ask whats going on... This is not customer satisfaction. I'm very dissapointed in the service received from both Cell C and SADV.

To everyone who reads this - Do not order Cell C fibre, they're service as well as feedback to clients are up to ****.

I really hope Cell C can prove me wrong by ENSURING i'm online by the end of this week!