Dissapointing service

<p>I got my phone on Contract last year in August, a Sony M4 Aqua. Since i got it, this is the second time i am taking it in for repairs. The first time it just died, switched off and didn't want to switch on again. The second time, which was about three weeks ago, it just didn't want to charge, until eventually the battery died and it switched off.</p> <p>Two weeks ago i took my phone to the cell c store at Mall of Africa, i was told they where offline but will book my phone in once they are back up. No paperwork was filled, they just took the phone. I had to call a week later to make a follow up as i was told that once the phone gets booked in i will receive an sms on my alternative number. I was told then that my phone was infact booked in. One more week later, i again call to follow up and am now told that the phone is no longer with Cell C but has now gone off to Sony. Still i was not notified of this. I was then informed that it would take another 3 weeks before i hear anything, and i should infact be expecting an invoice for the repair.</p> <p>1. I was told the phone has some kind of fault in it, why should i be invoiced?</p> <p>2. The phone phone is not even a year old and am experiencing such issues.</p> <p>3. If its going to take 3 more weeks before i hear anything from SOny/Cell C.....what will i b doing without a phone? I am paying a contract for a phone i do not have?</p> <p>I am very dissapointed with the level of service and the lack of sense of urgency in this regard.</p>