Dissapointed long time customer

I sent an email on the 1st November 2022 asking for 2 of my contracts out of the 4 contracts I have with Cell C to be cancelled. This email was only responded to 32 days later after making a follow up.

On 7 December 2022, one of the Cell C consultants decided to cancel my main contract number ( which I had not requested for on the letter I wrote). I understtod that mistakes do happen and I asked them to re-instate my contract. They promised to have the matter restored by end of day yesterday ( 7 December 2022).

On 8 December ( today at 1545) the error had not been rectified. I have been sending emails to *** ( because I was made to think im an important customer due to the amount of money I spend here) and *** but I have been getting no responses with just a simple update of where we are with rectifying this.

I call the exclusive call centre number and I am told that they cant assist me and I have to talk to the agent who cancelled my line.

I have been left with no other option but to use this platform as I am being ignored by Cell C