Dissapointed & Frustrated

I have had a very bad experience with Cell C. My sim card was temporarily deactivated in December and when I called customer service they sent me from pillar to post. The agent told me to go to Cell C outlet of which I went twice and have been told that they can't help me and rather call customer care. When calling customer care they always told me that I have failed security questions, and they advised me to go to the outlet with an ID and proof of residence which I dd, but still went back home unhappy. My biggest issue is that all my personal accounts are registered with the Cell C number of which I do not have access to. How am I going to to cope with this dilemma? This is seriously affecting my personal life, and have tried to use another network for communication with other people but the most important part of my life is with the Cell C sim card. Have been with Cell C for so many years, how can they betray my trust like this?? #Dissapointed#Frustrated#