Dissapointed customer

It has been a month and 17 days to correct that i have been sitting without my fone that is in repairs paid the acces fee on the 28 september we going into 28 october now the only time the communicate with me is when i put a review up of them they service is bad i am a loyal customer but clearly my loyalty is not good enough for them to get back to me on a regular basis there agents has attitude and if i fone them i was put on hold for a long time just to hear sorry we waiting for a part that is not good enough for them poor customer service bad bad bad bad bad dissapointed i am paying my account on time insurance on that device gets paid on time i have never missed a payment on cell account !!!!!!!!