Dissapointed CellC Customer

<p>Approximately last year February I hesitatingly upgraded my contract with CellC as I was in dire need of a new phone and also Cell C was hounding me, promoting me to upgrade. Well finally, after many phonecalls from CellC, stemming various discussions, on my specific cellphone needs, I decided on a phone recommended by the Cell C agent, a Sony Xperia M2 Aqua. Do note, I must repeat I was VERY STRICT / SPECIFIC on my specific requirements.</p> <p>Well within the first month the waterproofing of the phone started coming loose and off. This worsened over time. This being one if the main features I requested in a phone. The flaps too, which I confirmed with the agent should not give trouble, within the first few weeks started having trouble staying close and therefore promting error messages on the phone. The last straw was when the phone started having trouble charging and with this attempting / struggling to charge the phone the charging pin started moving into the phone. It had now been months that this phone has been totally unable to charge and I am now without a phone and a further sore point is my data / media folders / information on the phone I now cannot retrieve.</p> <p>It was a sad enough point that phones seem to pack up just as contracts near expiry but to give trouble within the first month! I have been to CellC stores to address the problem but they keep redirecting me. I continue to without fault pay my contract monthly, which costs are also to be questioned, but CellC is not honouring their side of the contract. As I longtime CellC customer I am truly appalled and dissapointed with this pathetic service!</p>