Dissapointed by bad service recieved
<p>Bad experience ever, i called the customer care today round about 15:45, the agent picked up the call but did not say a thing, i kept saying hello till he/she decided to put my call on mute for good 35 minutes, tried to report it to the Supervisor who told me that he could not pick up that call but yet they say all calls are recorded, question is why go to work if you not in the mood to serve customers? Really ****ed, ver bad service....,</p>
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not handle the matter in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not handle the matter in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Palesa has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Palesa has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN