Dissapointed

I am just trying to cancel my contract and after calling the call centre 10x, I always get transfered back into the queue. I have tried the direct line to cancel but it does not allow me to choose option 2 as I was instructed. I have sent a mail with a reference number but I send this on the 7th and I still do not have a response.

I am just trying to cancel my month to month contract, keep my number and port over to a new provider. I am only leaving because they did not accept my PTY as it has not been open long enough.

Please help - no agent has taken the time to make sure that I get through to the cancellation dept. Good company but so dissapointed in the service received.