Dissapointed

Good day. I have 5 contracts with Cell c, I've had my contracts with you for about 8 years, maybe 9. I think maybe in that time I defaulted maybe once or twice and then lockdown happened... Well unfortunately I defaulted twice, obviously of no fault of mine as I had no income. I paid my arreas and my current up to date at the end of July.... Now I'm due for an upgrade... I was declined!! You would think that under these circumstances your establishment would take the "lockdown" into consideration... And have a look see at the payment history of your clients before just saying... DECLINED!! Lockdown was not MY choice and it was not MY fault that I was unable to pay you. I did however go out of my way to pay you up to date even during these trying times so I cannot see why you as a service provided are not able to bend the rules a tiny bit seeing as though the lockdown was not my choice! If I was jobless or unemployed... I would not have been able to pay you my two month arreas plus my current the last two months... Please take that into consideration. I would love to upgrade but I'm starting to wonder if maybe it should cancel all 5 contracts when they are due. Regards