1 reviews | Active since May 2016

06 Jan 2017, 22:05

dissapointed

<p>im now sick and tired of placing hello peters complaints to be assisted.. seriously is this the only time that u actually value ur customers.. my husband have a cell c contract wish was approved on the 7/11/2016.. ever since he have tbe contract we have ao many problems..have to call in every damn month.. i called on the 16/12/2016 and then again i had to call on the 30/12/2016.. i spoke to Zodwa who advised that she a team leader.. i asked her to debit the instalment that saturday (31/12).. as the debit apperently bounched back..i draw a statement and it was never taken.. Today he received another SMS saying the account is still in arrears.. I want u to take the instalment and close this damn account, this is causing us more headache then anything else.. if u do not close this account, i will take this further and i dont care if thia is a new account.. Cell c is *********** and treat the customers like *******..In 2 months we had so much problems and had to call Cell c more then 3 times.. I WANT THIS ACCOUNT TO BE CLOSED OR I WILL TAKE THIS FURTHER. </p>

0
Replies (2)
Cell C
Cell C's reply09 Jan 2017, 08:42
Official

We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | DA

Best regards,

Cell C
Cell C's reply10 Jan 2017, 10:28
Official

Skhumbuzo confirmed that he has contacted you and the matter has been resolved.

Regards

Cell C | DA

Best regards,