Dissapointed
<p>my husband have 2 contracts with you. we called on the 26 September to ask that is 1 contract be cancel that he is paying R249. the lady we spoke with said that thr contract can only be ended on the 31 October.. My husband told her that it would be fine and she need to ensure that the ********** 911 contract be ended as he will continue paying the contract he just took out for R199. they confirmed everything and she said all is being resolved and the contract will be ended. Today we saw that the wrong contract was ended and the ********** 911 that we specifically ask her to cancel just received data again. I want you to go and listen 2 that call because we will not pay that R249 because we ask her to cancel that contract.. if we do not get feedbavk, i will take this further cause not only was our time wasted, its poor service behaviour.</p>
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
01 Nov 2016, 08:32Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply01 Nov 2016, 08:32
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
02 Nov 2016, 08:29i spoke with Mpho yesterday of which he indicated that the correct contract has now been cancelled and my husband will not be liable for the R249 on the 15/10/2016. i am still however waiting on his email adress as no one called my husband as yet. i would like to know when someone will call him, i do believe this is urgent as you ( your consultant) inconvinient my husband, cause even the call recording proof that she was clearly not focused nor did she listen when he ask her to do a clear instruction. All cost on the contract that was supposed to be cancel, we will not take responsibilty and according the Mpho we were advised that the contract was terminated immediately when they received the complaint. I would like proof that he will not be held liable for any cost that occurred on the contract that was supposef to be closed. Mpho indicated that a credit will be done and my husband will not be held liable. Please ensure that someone call my husband today to discuss his contract options.
's update02 Nov 2016, 08:29
Reviewer Update
i spoke with Mpho yesterday of which he indicated that the correct contract has now been cancelled and my husband will not be liable for the R249 on the 15/10/2016. i am still however waiting on his email adress as no one called my husband as yet. i would like to know when someone will call him, i do believe this is urgent as you ( your consultant) inconvinient my husband, cause even the call recording proof that she was clearly not focused nor did she listen when he ask her to do a clear instruction. All cost on the contract that was supposed to be cancel, we will not take responsibilty and according the Mpho we were advised that the contract was terminated immediately when they received the complaint. I would like proof that he will not be held liable for any cost that occurred on the contract that was supposef to be closed. Mpho indicated that a credit will be done and my husband will not be held liable. Please ensure that someone call my husband today to discuss his contract options.