1 reviews | Active since Jun 2016

13 Jun 2016, 08:09

dissapointed

<p>I Have an samsung s6 EDGE for app 6 months within the first week of purchase i did complain to the gateway branch bout some problems ive experienced with my fone, i was however asked to go to the SAMSUNG STORE in GATEWAY and they will check my fone. I have been to them 4 times since for software upgrades even though i explain that my fone has been overheating, battery life not lasting and a couple of times it did not even come on for hours. Last week my fone went of completely and the app and words were jumbled so i took it back to the cell c store in gateway were i was told that the MOTHER BOARD is shot. Firstly im disgusted in the fact that i was not helped properly within the first 7 days(as i would have been given a new fone ) and secondly ive been sent to nandi drive were ive now missed the second chance to get a new fone.... apart from that ive been running back and forth for software upgrades four times loosing alot of my stuff...</p>

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Replies (1)
Cell C
Cell C's reply13 Jun 2016, 08:41
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN