DISRESPECTFULL CUSTOMER SERVICES BY CELL C

BACKGROUND

I am a loyal Cell C customer for over 13 years with three contracts which I have paid every month! I was telephonically contacted on 20 October 2020 by Tamrin Johnson to upgrade my contract on *** which is used by my daughter! I agree to the contract and was promised delivery of 5 to 7 days.

FACTS Cell C references ***, *** and *** has reference. I received the contract on 20 October 2020 which stipulated that is a Black phone! I send a email immediately and requested that it be changed to a blue color as was agreed upon. My request was ignored and not addressed. I requested the upgrade to be cancelled on 30 October 2020 after I was informed that there is no stock on the Samsung A31 phone. The lady informed me that the upgrade will be cancelled within 24 to 48 working hours!

I went to the Cell C shop in Irene Mall on 3 November 2020 to get confirmation that the upgrade is cancelled just to find out that it is not cancelled. Ivor working in the shop at Irene Mall was very helpful and phoned Cell C customer services and spoke to a Team Leader by the name of Vusi Mochalla which confirmed that they have no stock of the phone and that delivery is stopped and the upgrade will be cancelled by the end of day on 3 November 2020! I went to the shop again two days later just to find out that it was not cancelled.

I went to the Cell C shop at Centurion Mall on four occasions, they were very helpful and also phone Customer Services numerous times without success. My last visit to Centurion was on Friday 13 November 2020 where Customer Services was phoned again just to hear that the upgrade is still not cancelled.

I received a SMS on Saturday 14 November 2020 from Courier IT that they want to deliver a Cell Phone to me. I contacted them and ask them not to deliver the phone as I have cancelled it, they obliged and did not delivered it. I received an SMS later on Saturday 2020 which states that they were not able to deliver the Cell C order and will reattempt delivery.

CONCLUSION

Why do I refer to DISRECTFUL customer services?

I was entered into an upgrade well knowing that they cannot deliver a blue phone, that there is no stock and that the delivery period of 5 to 7 days will not be met.

Further more was I shunted from one department to the other on most my 25 phone phone calls!

I was **** to by customer services more often than not on the status of my upgrade!

I send numerous emails which was not resolved.

REQUEST

With the attempted delivery it is clear that the upgrade and a delivery is not cancelled!

It is therefore respectfully requested to intervene to cancel the upgrade and delivery! Your support will be highly appreciated Kind regards JC DE KLERK ***