Disrespectful service

I have been a loyal Cell C customer for more than 7 years and it was until today I learnt that they do not care about their customer needs but the money we pay to them.

23 December 2022, I went to a Cell C store with the hopes to get a new contract and the mobile I was hoping to get unfortunately wasn't in store ( Huawei Nova 10 or the Pro version) but instead, the Huawei sales person convinced me to rather go for the Nova 10 SE, told me about it's specs and that it had a 108 megapixel camera and the like, I was convinced and took the phone on contract and insured the device. It didn't even take long for me to notice that the phone had poor camera quality, revisited the store a number of times with that complaint and later, resorted to sending the phone for repairs(Camera Quality) that was from the 9th - 20th January 2023 and the phone came back with the same problem and it was said that they did a "software upgrade" which wasn't even the problem in the first place and from that upgrade they claim they did, the phone's functionality was degraded and other apps were slower than before. I was devasted and started making peace with the device because clearly Cell C had no interest in assisting me.

later in the year I lost the device and claimed a new device, the claim was approved and I was expected to pay an access fee which I was willing to pay but not for the Nova 10 SE, I wished to get a different device with the same value because I didn't want to re-live the horror I experienced while using the device and the Cell C insurance went back and forth about my request until today when they made it clear that they do not care. After multiple calls and visits made and assistance from the Cell C consultant in store, we both called the insurance line and the consultant wasn't willing to assist us so we requested to be put through to her manager/supervisor and we were put on hold for 32 minutes to be exact, when she finally came back the consultant said, and I quote "Even though the customer is paying for the device, that does not give him the right to decide which device he wants!!" and it was after this statement I threatened to take the matter further with the hopes that they will try to subside the situation and assist me but the consultant said, and I quote : "The client is welcome to take the matter further"

I am utterly disappoint with the dissatisfaction service I experienced today and pray that I do get help but I don't see myself continuing with Cell C after this contract expires.