MT
Matsabu T
1 reviews | Active since Sept 2020
15 Sept 2020, 20:38
Disrespectful consultant Mr Akshay Lukhan at Mall of Africa
Today 15 Sept 2020 my contract Cell C sim stoped working, went to the Cell C Mall of Africa for a sim swap, got charged R115 which I did not have a problem with but when I paid using R150.Mr Akshay Lukhan ( Cell C worst client service consultant ) told me I should run around the mall and look for change what nerve . If that was not enough he rubbed salt to my injury told me if I don’t he cannot do a sim swap for me. Well Cell C guess what my two pinnacle contracts are not getting renewed I will go where I will be treated with respect and the Cell C fiber is getting a notice of cancellation month end.
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Cell C's replyOfficial
15 Sept 2020, 20:44Good day Matsabu
Thank you for bringing this matter into our attention.
We would like to offer our sincerest apologies to you and can assure you that that is not the level of service we provide to our customers. We will have this escalated to ensure it never happens again.
^NT
Thank you for bringing this matter into our attention.
We would like to offer our sincerest apologies to you and can assure you that that is not the level of service we provide to our customers. We will have this escalated to ensure it never happens again.
^NT
Cell C's reply15 Sept 2020, 20:44
Official
Good day Matsabu
Thank you for bringing this matter into our attention.
We would like to offer our sincerest apologies to you and can assure you that that is not the level of service we provide to our customers. We will have this escalated to ensure it never happens again.
^NT
Thank you for bringing this matter into our attention.
We would like to offer our sincerest apologies to you and can assure you that that is not the level of service we provide to our customers. We will have this escalated to ensure it never happens again.
^NT