BG
Brevyn G

1 reviews | Active since Dec 2017

01 Sept 2023, 12:00

Disrespectful Call center agent - Wonderboy

I just received a call by agent, who had told me I'm wasting his time, who is rude and does not deserve to work for any call center. Agents name was Wonderboy call from +*** at 11:35. I work for a call center and I don't appreciate anyone speaking to me in the tone he spoke to me. Because we train our agents to respect customers.

Please listen to the call and revert

0
Replies (1)
Cell C
Cell C's reply01 Sept 2023, 12:53
Official
Dear Brevyn Govender

Thank you for contacting us and bringing this matter to our attention.

We accept our sincere apology for the negative experience you've had with our consultants.

We have escalated the matter; we will be in touch with you.

Regards 
^MM