Disrespectful and bad service

<p>I have phoned cell c at 13:00 to add more data to my wifi.</p> <p>i spoke to Jennifer and she said that if i upgrade my contract i get prorata of the benefit, now off course i wont get the full bennefit but she said i get prorata. She said it will take 2 hours then i can use my wifi again. </p> <p> </p> <p>I phoned them again at 17:06, i was transfered to 5 different departments which no one could help, finally a lady at customer care said i must speak to the supervisor which she transfered met to. The i spoke to Ashley, I explained the situation and then she went and spoke to Jennifer. Ashley then told me exactly what Jennifer said but she was rude and screaming at me over the phone, please go listen to the recording. Now either they dont understand or me but i was told i can upgrade my wifi contract and i will get a prorata (which means i get a certain amount of data for the remainding days of the month, yes or no?) i havent received it. They were rude and Ashley, the supervisor shouted at me over then phone saying that i don't understand the prorata. I am very dissapointed in the service i received. I won't recommend Cell C to anyone anymore! For years i was happy with their service but today was dissapointing! </p>