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Saabirah M

1 reviews | Active since May 2017

02 Feb 2024, 11:11

Disrespectful agents

The idiot I just spoke to in your accounts department was incredibly rude and I'd like her to get a warning. She had no respect and did not wantto assist me in anyway

0
Replies (11)
Cell C
Cell C's reply02 Feb 2024, 11:23
Official
Dear Saabirah Mohamed
Thank you for bringing this to our attention. That is definitely not the type of service we aspire to provide. Please accept our sincerest apologies in this regard. 

Kindly send us a brief description of your query to ***, so that we can address this matter accordingly. 

Regards
Cell C | NT 
SM
Saabirah M's update02 Feb 2024, 11:46
Reviewer Update
I can't see your email and why can't you email or call me. This is pathetic service! I'm already annoyed and then you ask me to email you? ***?
SM
Saabirah M's update02 Feb 2024, 15:01
Reviewer Update
This is honestly pathetic! No one has reached out to me. I'm appalled by your ****tybservice
SM
Saabirah M's update03 Feb 2024, 08:01
Reviewer Update
I HAVE NOT BEEN CONTACTED! THIS IS PATHETIC SERVICE! MY DEBIT ORDERS WAS SUPPOSED TO GO OFF ON THE 1ST ALREADY AND DID DID NOT
SM
Saabirah M's update03 Feb 2024, 11:10
Reviewer Update
Uhm I've been waiting since yesterday! Get a manager to contact me asap
SM
Saabirah M's update03 Feb 2024, 13:14
Reviewer Update
I'm still waiting!
SM
Saabirah M's update03 Feb 2024, 13:29
Reviewer Update
*** so what about my debit order? Now you guys are going to give me a ****ing **** rating on my credit score because you guys are not assisting!
Cell C
Cell C's reply03 Feb 2024, 13:34
Official
The turnaround time is in reference to the call from management. A consultant will call you today to assist with the matter as we do have consultants available. 

Regards,
Cell C | TN
SM
Saabirah M's update05 Feb 2024, 09:20
Reviewer Update
I have sent proof of payment for both payments. Please see that this gets allocated to my account and please contact me to say it's been allocated
SM
Saabirah M's update05 Feb 2024, 11:29
Reviewer Update
***

Your feedback for case number ***


SM
Saabirah M's update05 Feb 2024, 16:54
Reviewer Update
Can you confirm that my account is paid up to date now