Disrespect and total lack of assistance

Below is 2 of my six letters to Cell C Morning I believe you did not receive my email, dated 06 August 2020, with my attached ID. You are telling me that Cell C can take money illegitimately from a paid customer’s account without her consent or an invoice! You are telling me that Cell C has no respect for their paid customers circumstances, time, money and the numerous written consents since 2018 – and that is OK! My problem is already handed over to my lawyer, sent to hellopieter as well as several newspapers. Please attend to a copy of my first letter, dated 04 August 2020, the above-mentioned email and see my answers in your script. Cell C Head office and Arcadia Branch 04 August 2020

P O Box 478 La Montagne 0184 Bronbergvlei 376 M6 Graham Road Zwavelpoort Pretoria 0081 J H Campbell contract(s) This is the fourth letter I have been forced to send to Cell C with permission for my wife to manage my accounts / contracts. Dates applicable: 19 October 2018, Two letters during 2019 and!!! 04 August 2020 Whenever we have a problem, the staff refuses to help my wife. In my opinion totally unacceptable and due to poor service!!! I, John Henry Campbell – ***, hereby grant my wife, Loudie Campbell – ***, permission to renew/update/manage my contract on my behalf. Cell phone numbers applicable: (contract / prepaid) *** *** *** *** If any other number is linked to my name and ID, my consent is also valid Thank you John H Campbell From: *** <***> Sent: Thursday, 06 August 2020 08:22 To: 'Cell C' <***> Subject: RE: Website Enquiry : Write to us [Incident: ***] Importance: High

(second letter for August 2020) Morning I could not believe when my wife told me you were calling her and insisted that you want to talk me in person. I wrote letters, handed in letters, asked nicely, instructed that my wife should be helped as you withdrew her money from her account without an invoice, nor her permission!!! HOW MANY TIMES DO I HAVE TO SAY THAT I CANNOT MAKE OR RECEIVE A PHONE CALL WHILE DOING CHEMICAL TESTS IN A STERILE ENVIRONMENT?! Stop wasting my secretary, me and my wife's time while we try our best to resolve the matter. Stop disregarding a paid customer's requests. Help my wife! Attached is my ID document, it's me, John Henry Campbell!!! From: *** <***> Sent: Wednesday, 05 August 2020 17:08 To: *** Subject: Your feedback for case number ***

Dear Mr. John Campbell Thank you for contacting Cell C. We have received your query regarding the debit order that came off your wife?s account . We have attempted to reach you telephonically on the below numbers, without success: Without success?!!! You are not serious… Rather be honest and admit that all my written instructions, that my wife HAS TO manage my accounts, are being disregarded by Cell C with contempt! *** My phone is during working hours locked in my car, parked in a security area *** This is a pre-paid phone!!! *** This is our emergency cell phone, nobody will answer it *** My wife uses this cell phone legitimately to manage my accounts and contracts – at least I can trust her to do it. A sentence from one of my numerous letters: “This is the fourth letter I have been forced to send to Cell C with permission for my wife to manage my accounts / contracts. Dates applicable: 19 October 2018, Two letters during 2019 and!!! 04 August 2020” *** It is very clear to me that Cell C disrespects my circumstances. I'm not home! Another excerpt from one of my many letters: “HOW MANY TIMES DO I HAVE TO SAY THAT I CANNOT MAKE OR RECEIVE A PHONE CALL WHILE DOING CHEMICAL TESTS IN A STERILE ENVIRONMENT?!” For the security of your account we cannot process this request without performing telephonic security verification. Do I understand correctly? You say: “…for the security of my account”, while my wife's bank account details are being used *******ly by Cell C?! If this is Cell C's idea of security - honest people really have no chance of keeping their belongings safe with such misconceptions! Please contact us on 084140 (free from a Cell C number) or send us an email providing us with a number on which we can reach you. “HOW MANY TIMES DO I HAVE TO SAY THAT I CANNOT MAKE OR RECEIVE A PHONE CALL WHILE DOING CHEMICAL TESTS IN A STERILE ENVIRONMENT?!” Regards Edmund Cell C Escalations Desk