DISRESPECT and poor service

Really bad service when the agents on the other side of the line are giving you as a customer a bad attitude. I was informed to buy an un-RICA sim card and do a sim swop via your customer service division, i was put on hold for a long time and after some time there was no one, when i call for the second time i am told the sim card (when i provide the RICA serial number) is active, my question how is that possible when this a brand new sim card, now i am told to purchase another sim card, with a no care attitude, which i really find revolving and disrespect for their clients.

It is not about the sim card it is about the attitude provided while i am made to wait for so long. Really disappointed once again at Cell C staff.