YW
Yvonne W

1 reviews | Active since Apr 2014

27 Oct 2015, 09:54

DISREGARD AND NEGLIGENCE

I Went into Cell C head office on Friday 23rd October, to open an Infinity contract. I sat there for 3 hours getting all the information that the consultant needed and still because of their incompetence, I left cell c with nothing. No contract no device. <br> They promised to have everything ready by Saturday morning. And to my surprise NOTHING AGAIN. They gave me the New IPhone 6s Plus which I have not signed for at all. It is Tuesday, I am still on the Vodacom network and when I call into Cell C, they tell me that I am not registered on the network AT ALL. I NO LONGER WANT THE CONTRACT. I WILL UPGRADE MY VODACOM CONTRACT. CELL C CAN COLLECT THEIR OPEN DEVICE FROM MY HOME!

0
Replies (1)
Cell C
Cell C's reply27 Oct 2015, 09:59
Official
Hello Jenilee1,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN