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VH
Vimbai H

1 reviews | Active since Aug 2019

01 Sept 2025, 12:05

Disqualified to upgrade

The past 3 weeks has been back and forth regarding debit orders which did not get through whereas I had funds. Now I paid via eft on the 29th of August. I passby cell c shop and ask if I can upgrade only to be told that they can't upgrade because of the debit orders issue that happened on r and it has never been my issue,as I also send my bank statements to prove.

Why can't I qualify for upgrade now? I don't expect cell c to do a debit orders this month as I paid already.

0
Replies (11)
Cell C
Cell C's reply01 Sept 2025, 15:53
Official
Dear Vimbai Huni, 

Thank you for bringing this to our attention. 

We sincerely apologise for the ongoing frustration. 

Please be assured that we’ve escalated your case to our support team for urgent investigation. 

We’ll make sure to get clarity on why the upgrade is currently blocked 
Regards,
Cell C | RM

Best regards,

VH
Vimbai H's update01 Sept 2025, 17:03
Reviewer Update
Please do as I'm left with about a week to make my upgrade
Cell C
Cell C's reply01 Sept 2025, 17:07
Official
Thank you for your patience. We understand the urgency since your upgrade window is limited. Our Team is actively investigating the matter, and we’ll provide you with an update as soon as feedback has been received from the support team.

Please rest assured that we are prioritizing your case to ensure this is resolved in time for your upgrade.

Regards,
Cell C | TM 

Best regards,

Cell C
Cell C's reply03 Sept 2025, 13:25
Official
Dear Vimbai Huni, 

Thank you for engaging with us regarding your upgrade request.

Our records indicate that your account currently reflects an outstanding balance of R695.01 + R70.00. The R70.00 relates to the debit order that was unsuccessful on 01/08/2025. Unfortunately, since this balance remains unsettled, we are unable to proceed with your upgrade at this stage.

Once the outstanding balance has been cleared, we will gladly assist you with the upgrade process.

Kind regards,
Cell C | TM

Best regards,

VH
Vimbai H's update01 Oct 2025, 09:09
Reviewer Update
I do not understand this R70 as you debited the R70 on the 4th of September, why are you so disorganised. deduction R70 was very intentional, so why are we talking about it now.
Cell C
Cell C's reply01 Oct 2025, 09:57
Official
Dear Vimbai,

Thank you for your response.

We understand your concern regarding the R70 deduction on the 4th of September. Our records indicate that while the R70 payment was received, the debit order for the full amount due in September was unsuccessful. This is why the outstanding balance remains on your account.

We apologise for any confusion or inconvenience caused. Please be assured that our team is committed to resolving this matter, and as mentioned, a follow-up call will be made on Thursday to discuss your account in detail.

Thank you for your patience and understanding.

Regards,
Cell C | ZM

Best regards,

VH
Vimbai H's update01 Oct 2025, 14:32
Reviewer Update
the confusion is really our of this world.

the September month i paid R695.01 eft on the 29th of August. so what do you really mean?
do i need to do your accounts?
VH
Vimbai H's update01 Oct 2025, 14:37
Reviewer Update
August month was paid on the 15th of August and R70 late payment was deducted on the 4th of September
September month was paid on the 29th of August.
so why am i still owing?
nothing makes sense.
Cell C
Cell C's reply01 Oct 2025, 14:43
Official
Our support team will be in touch to assist further. 

Regards
Cell C | NT

Best regards,

VH
Vimbai H's update01 Oct 2025, 14:47
Reviewer Update
please its taking too long, i have e been communicating the same information from the beginning, so is it taking long when i gave you leads already.
Cell C
Cell C's reply01 Oct 2025, 20:40
Official
Dear Vimbai,

Thank you for getting in touch.

We apologize for your less than satisfactory experience with us, which did not meet our usual customer service standards.

We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update.

Regards,
Cell C | MN

Best regards,