Dispute on contract agreement and still no feedback since query was logged 20-07-2017 - Extremely disappointed!

Item: Cell C
Rating: 1
Author: Carlien H

<p>I have been phoning and requesting feedback on the dispute I have logged from 20-07-2017 on the renewal of my contract. I have asked and begged for feedback, followed up numerous times from my side, each time receiving the same feedback. I am absolutely shocked at the bad service I have received to date. Looks like this is the only method to go in order for someone to provide me with comprehensive feedback and a resolution to my query. For the last time – please listen to the recording and provide me with feedback. Next step is Ombudsman as I did not agree to what has happened on my contract.</p>

Helpful (0)

Replies (5)

Cell C's replyOfficial

07 Aug 2017, 14:42

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C's reply07 Aug 2017, 14:42

Official

Cell C's replyOfficial

08 Aug 2017, 07:38

Palesa has been in contact with you to assist with this matter. She advised that she will listen to the call recording and revert with feedback.

Regards
Cell C | PN

Cell C's reply08 Aug 2017, 07:38

Official

Palesa has been in contact with you to assist with this matter. She advised that she will listen to the call recording and revert with feedback.

Regards
Cell C | PN

Carlien H's updateReviewer Update

11 Aug 2017, 08:27

Please can I have feedback on my query? I do not understand why this is taking so long to listen to the recording?

Carlien H's update11 Aug 2017, 08:27

Reviewer Update

Please can I have feedback on my query? I do not understand why this is taking so long to listen to the recording?

Carlien H's updateReviewer Update

10 Oct 2017, 11:07

Good day, Thank you for assisting with my complaint. I can confirm that I have been assisted thus far but it seems the September billing is not correct as discussed with Palesa, the correction should have also been done on September as my previous contract should only be finished at the end of September. Please can someone look into this and provide me with feedback?

Carlien H's update10 Oct 2017, 11:07

Reviewer Update

Cell C's replyOfficial

10 Oct 2017, 15:48

Hi Carlien

We'll get someone to assist as per your request.

Regards

Cell C | PN

Cell C's reply10 Oct 2017, 15:48

Official

Hi Carlien

We'll get someone to assist as per your request.

Regards

Cell C | PN