1 reviews | Active since Feb 2022
Dispute on Billing for Data
I took out a cell c contract in December 2020, Laptop deal . Last year August I received a statement and i was billed R7883.18 for 28.10 GB ? After numerous phone calls and emails , to cell C my billing query is still not sorted. I have requested on numerous occasions that management needs to call me back and i am still waiting to discuss the charges i was billed. how can you charge a client 28.10 GB R7883.18????? your feedback received from Lesgo ( The billing is under R2.61/MB on the 23.65GB. The charge is calculated in MB and not GB.) is not good enough.
What makes it worse is that Cell C took it upon themselves to combined three off my contract that was taken out of separate occasions . They had the audacity to block all my contract and was told that i had to the full amount . Who authorized you to combine my contract????
I have been a loyal client with Cell C for the last 8 years and this is how i get treated??? Cell c you list me on credit score for bad payer but they can not even get management to call me back ???
I hope after this they can get this dispute resolved and get my contract sorted.
Thank you for reaching out to us.
The matter has been referred to our Social Media Team for further investigations.
Please expect a call soon.
^SM
Best regards,
Thank you for reaching out to us.
The matter has been referred to our Social Media Team for further investigations.
Please expect a call soon.
^SM
Best regards,
