1 reviews | Active since Sept 2024
Dispute my account
Dear Cell C Customer Care Team,
I am writing to formally dispute my account and request immediate cancellation of the Cell C Getmore service.
On *31 July*, I was contacted by a Cell C Getmore agent and was advised to join Getmore. I was specifically told that I would pay *R60 per month plus a R40 once-off fee*. Based on this, I agreed to join.
To my surprise, when I checked the Cell C app, I noticed that my monthly bill is now *R396.99*. After requesting a statement from Cell C, I saw that I have been charged double for the Getmore service.
Due to this misrepresentation, I called Cell C Getmore on *3 August* to cancel. I was informed that someone from the cancellation department would call me back within 14 days. My *cancellation reference number is 535417*. To date, no one has contacted me. I have been calling daily and am only told that someone will call me.
My salary will be paid next week and I am concerned that an incorrect debit will be taken. I did not authorize these charges and I cancelled the service very early.
*I therefore request the following:* 1. Immediate cancellation of the Getmore service 2. Reversal of all incorrect/double charges related to Getmore 3. A hold to be placed on my account to prevent any debit until this matter is resolved I need urgent help with a billing dispute. Ref: *535417*
Thank you for contacting us.
We sincerely apologize for the inconvenience and frustration caused by this matter. We understand your concern regarding the Getmore charges and the delay in receiving assistance.
We’ve noted your cancellation reference number and the concerns raised regarding the billing and cancellation of the service. Your request requires further investigation by the relevant team to verify the charges and assist with the cancellation and any applicable adjustments.
We’ll ensure that your query is directed to the relevant team for further assistance.
Kind regards,
Cell C | GN
Thank you for contacting us.
We sincerely apologize for the inconvenience and frustration caused by this matter. We understand your concern regarding the Getmore charges and the delay in receiving assistance.
We’ve noted your cancellation reference number and the concerns raised regarding the billing and cancellation of the service. Your request requires further investigation by the relevant team to verify the charges and assist with the cancellation and any applicable adjustments.
We’ll ensure that your query is directed to the relevant team for further assistance.
Kind regards,
Cell C | GN
Thank you for confirming that Ntibi contacted you and that you have already provided Get-More with your banking details and bank statement.
We are pleased to hear that Get-More has advised that your refund will be processed within 5 to 7 business days.
Thank you for your patience and cooperation throughout this process.
We would also appreciate your feedback on the service you received. Kindly refer to the rating link that was sent to you via email and SMS and let us know how we did.
Kind regards,
Cell C | TM
Thank you for confirming that Ntibi contacted you and that you have already provided Get-More with your banking details and bank statement.
We are pleased to hear that Get-More has advised that your refund will be processed within 5 to 7 business days.
Thank you for your patience and cooperation throughout this process.
We would also appreciate your feedback on the service you received. Kindly refer to the rating link that was sent to you via email and SMS and let us know how we did.
Kind regards,
Cell C | TM