Dispute amount owed on cancelled contract

SINCE NOVEMBER/DECEMBER 2014, I HAVE BEEN DISPUTING THE FACT THAT I OWE MONEY ON THIS CANCELLED CONTRACT. TO DATE I HAVE BEEN PASSED FROM ONE ***********, COULDN'T-CARE-LESS CELL C EMPLOYEE TO ANOTHER!!<br> <br> EVEN THOUGH IT IS STATED IN WRITING FROM CELL C, ON 14 JAN '15 THAT THIS ACC WOULD BE CREDITED WITH THE AMOUNT OWING OF R307-72, I RECEIVE TWO SMS'ES FROM SSDA (20 APRIL AND 5 MAY) DEMANDING I PAY SAID AMOUNT OR ELSE I MAY FACE LEGAL ACTION.<br> <br> ON 5 MAY I PHONE CELL C & AM BOUNCED BETWEEN MULTIPLE *********** EMPLOYEES IN THE RETENTIONS & LEGAL DEPARTMENTS.<br> <br> KARABO IN LEGAL STATED THE EMAIL ON THE 14TH JAN WAS FROM AN EMPLOYEE IN THE SOCIAL MEDIA DEPARTMENT!! (***??!!) I REALLY DON'T CARE WHO THE EMAIL WAS FROM. THE FACT OF THE MATTER IS THAT IT CAME FROM CELL C AND IT STATES THAT THE ACC WILL BE CREDITED WITH R307-72! I DEMAND THE CREDIT!!<br> <br> ON THE 6TH MAY I WAS ON THE PHONE AGAIN! DINGAAN FROM LEGAL SAID I SHOULD SPEAK TO THE RETENTIONS SUPERVISOR. I GOT THROUGH TO ADRIAN WHO SAID THE SUPERVISOR WAS NOT AVAILABLE.<br> <br> ADRIAN PROMISED TO ESCALATE THIS TO HIS SUPERVISOR & EITHER HE OR HIS SUPERVISOR WOULD GET BACK TO ME... IT IS 8 MAY & I'M STILL WAITING FOR CELL C TO CONTACT ME!!!!