Dispute

This is not the first time Cell C has ben inflating my bill without my approval. I received a call from *** and the gentle man advised he is calling from Cell C. He than proceeded to advise me of my Bill tis month of R323. To my surprise my bill is normally R249. he advised that is has gone up to R265 as per annual increase. I than asked him why the bill so high. He advised that 100Mb + 100MB have been activated on the 24 June at 13:37. I advised him i will call the Customer care regarding this . He offered me an upgrade and advised him i will call in.

I contacted Customer care on 09/07/2025 at around 10:50 spoke to a lady by the name of Zanele. I advised her that I am disputing my bill. She advised me of the amount of R323 and that I called on the 24 June to purchase the 100MB + 100 MB of R51 and of which it includes VAT of R42. The lady (Zanele) asked me to hold as he looks into this and than put me through to the IVR to rate her service. She basically did not know how to help me and decided to not give me answers.

I did not call Cell C on this date to purchase any data. This was added on my account with out my knowledge. This is not the first time my Bill has gone up because someone from Cell C activates these plans with out contacting. I did not purchase any data from the centre nor did I call or receive a call from Cell C on the 24 June.

Can this be investigated and my Bill rectified please. Cell C has this tendency of doing this.

I have upgraded my contract with a lady by the name of Hloni who gave me good service.