Dispute ***

I am not a client to Cell C however a ***** account was opened in my husband's name in 2021. We only picked up this issue now in September 2023 when we were busy with a bank application. We called Cell C and we were advised to go to the police station for an affidavit, which we did and sent it to them. To this date we have not received any update from Cell C, we call every second day and we are sent from pillar to post. It seems the customer care agents have no access to the ***** team which you can only contact via email. All we need is a letter confirming that this was indeed a ***** case and no one can provide that to us. We even went to the Cell C shop and nothing came out of that. If anyone from Cell C reads these reviews please send us this letter urgently. We're about to lose out on a deal because of it. *** *** Dispute *** Account number: *** Account number: ***