Disppointed

Dear Cell C Customer Service,

I am extremely disappointed with the manner in which my account has been handled following the cancellation of my contract.

Despite the contract term having elapsed and my efforts to cancel it through multiple visits to your branches and numerous calls to your customer care line, I have now been referred to MBD Credit Solutions without any prior communication from Cell C. This is unacceptable.

You were supposed to debit my account on 1 September 2025, as per your own communication, yet no debit was processed. Since then, I have received no communication from Cell C regarding any outstanding balance or failed payment. Instead, I am now receiving calls from MBD about a contract that has already been cancelled.

I would like to know:

Why the debit order was not processed on 1 September. Why I was referred to MBD without any prior notice or opportunity to resolve the matter. Why I am being pursued for a contract that has already been cancelled. What steps Cell C will take to rectify this situation and instruct MBD to cease contact. I request an immediate investigation and resolution. Please also provide my outstanding balance and banking details so I can settle this directly, if necessary.

I expect a response within 7 business days, failing which I will escalate this matter to ICASA and other relevant consumer protection bodies.