RM
Refiloe M

1 reviews | Active since Jul 2017

14 Jul 2017, 09:12

Dispicable Staff Memebers

<p>I was contacted by one of the consultants (Jane Lekgate). A very rude lady who didnt bother to explain the reason for the call and demaned I give her the account holders contact details. When I asked, in connection with? She became extremley rude and threatened to block my line. Few minutes later indeed my line was blocked. All I needed was for her to explain the reason for the call and why I should give out personal contact numbers. Her tone of voice and back chatting a client is horrific. I am very angry and disappointed. Never will I renew my contract with cell c or recommend it to anyone. They call it a customer service whereas they dont deliver any of that. I am disgusted!!!!!</p>

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Replies (2)
Cell C
Cell C's reply14 Jul 2017, 09:53
Official

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.

This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply14 Jul 2017, 16:22
Official

Maropeng has been in contact with you to assist with this matter. He apologized for the unsatisfactory service and advised on away forward regarding this matter.

Regards
Cell C | PN

Best regards,