Dismal service

Its difficult to put into words the dismal level of service I have received from CellC. I processed an upgrade during the middle of October whereby I received a modem and Samsung television as part of the deal. The voucher I received in order to get the television did not have a voucher code -- obviously an essential part of the redemption process. I spent about 4 or 5 hours on the phone in a futile attempt to speak to somebody who could assist me. I was transferred from the follow-ups department to the upgrades department and then to the retentions department (and then back again). I was left with the overwhelming impression that there is almost no communication between the different departments -- the irony being that Cell C is a communications company. After finally receiving a code to redeem the voucher, I have been told by Samsung that I also need a receipt from CellC as proof of my contract. I have again phoned CellC, only to be transferred from department to department in a maddening loop of incompetence. Its been weeks now and I still don't have my TV. However, CellC was very punctual when they debited my account. Truly dismal service.