Dismal customer service!

Cell C contracts cancellations department has had me calling back 8 times today despite repeatedly promising to get their supervisor (Malaba) to return my call. <br> <br> Malaba never got back to me and I am currently holding to speak to him for the 4th time today (my call was dropped on previous attempts). <br> <br> I was advised that my contract would only cancel in 30 days and I would retain my current airtime/data etc up until then. As soon as I ended the call, he did an immediate cancellation and all my airtime/data was removed. I do not have a top up contract and as a result cannot use my phone at all. <br> <br> Others in the call centre cannot assist me as he is the supervisor. So much for escalation. Still waiting. <br>