Disinterested, rude staff at Cell C Faerie Glen

<p>Firsty my repair delay has been immense - 21 days has turned into more than a month. The Cell C store does not give any feedback.</p> <p>I have been to the store twice.</p> <p>Yesterday I went to the store. The manager (Vinolyn) was outside smoking. He walked inside and sat down. He did not greet us nor did the other staff member, Dee. The only person who looked up was the trainee. He had to ask Vinolyn if he could please check my reference number. Once again the tablet that they use was at the back office and they could once again not get logged in. Vinolyn dissapeared into the back office without much explanantion. I asked when I could upgrade, in the meantime. The trainee was clearly struggling to find the data. Dee was on Facebook in my view the whole time. She looked up after a number of minutes and disinterestedly tried to help. I requested all of their names and the names of manager - Dee started an argument with me. Apparently Vinolyn was opening the safe and that took all this time. She had no response on my query about her being on Facebook all this time. On top of that they could not find the paperwork for the repair. Rebecca, who assisted me initially was not there and they said she would call me today about the repair. Rebecca and the trainee have always been helpful. The other two staff members are disinterested, rude and unhelpful. I am upset to the extent that if I am not satisfied with the resolution hereof I am going to buy out my contract and go back to Vodacom. I await Cell C's response on this matter. I urge their service managers to walk into that store - it is absurd how clear it is that the staff are wishing customers would not disturb them while they are on their own phones.</p>