Dishonesty and Poor service

My contract expired after 24 months after which I was switched to prepaid 10 days later in May 2015. This had not been my request and as I requested to stay on month to month contract. I was then debited R409.00 from my account. I lodged a complaint on hellopeter and was contacted by Skhumbuzo. We had come to an agreement that R207 would be deposited into my account within 7 days. Only an amount of R56.77 was paid on 25/6/15. When I enquired about the rest of the amount at the call centre, they informed me that the money had just been deposited. I had not received anything. When I contacted the call centre today, I have been informed the money was never deposited. A recorded telephonic conversation with Skhumbuzo agreed to an amount of R207.00 which would be deposited. Only R56.77 has been and then to be told the rest was deposited but never happened. This is sheer dishonesty and *******. I have no option but to reverse the entire R409.00 with the bank and head to dispute. This problem has been ongoing for far too long with Cell C changing their story. Please let this serve as a warning to others to be very careful when dealing with Cell C.