TM
Thandazo M
1 reviews | Active since Jan 2024
01 Mar 2026, 16:23
Dishonest sales agents
First week I saw an ad on Facebook for a 200gig it was costing R299x24 month and the agent Indeed told me that the deal was that price and my first debit order will be at the end of February 2026 and I just got a shock of my they have debited R511
I don't remember agreeing to this deal...your sales agents are getting sales from being dishonest...to they customers I want the difference that was debited on my account.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
01 Mar 2026, 17:01Dear Thandazo M,
Thank you for reaching out.
We’re sorry for the experience and any confusion this has caused.
Please note that your data contract was activated on 10/01/2026, and prorated data was loaded at activation. As a result, your first invoice (issued in February) included:
A prorated charge covering the period from 10/01/2026 to the end of January 2026, and the full monthly subscription for February 2026.
This is why the total debit order amount processed was R511.12, as it reflects both the prorated portion and the standard monthly subscription.
We hope this clarifies the billing for your first month. Should you have further questions about your subscription or data usage, please don’t hesitate to reach out.
Kind regards,
Cell C | RM
Thank you for reaching out.
We’re sorry for the experience and any confusion this has caused.
Please note that your data contract was activated on 10/01/2026, and prorated data was loaded at activation. As a result, your first invoice (issued in February) included:
A prorated charge covering the period from 10/01/2026 to the end of January 2026, and the full monthly subscription for February 2026.
This is why the total debit order amount processed was R511.12, as it reflects both the prorated portion and the standard monthly subscription.
We hope this clarifies the billing for your first month. Should you have further questions about your subscription or data usage, please don’t hesitate to reach out.
Kind regards,
Cell C | RM
Best regards,
Cell C's reply01 Mar 2026, 17:01
Official
Dear Thandazo M,
Thank you for reaching out.
We’re sorry for the experience and any confusion this has caused.
Please note that your data contract was activated on 10/01/2026, and prorated data was loaded at activation. As a result, your first invoice (issued in February) included:
A prorated charge covering the period from 10/01/2026 to the end of January 2026, and the full monthly subscription for February 2026.
This is why the total debit order amount processed was R511.12, as it reflects both the prorated portion and the standard monthly subscription.
We hope this clarifies the billing for your first month. Should you have further questions about your subscription or data usage, please don’t hesitate to reach out.
Kind regards,
Cell C | RM
Thank you for reaching out.
We’re sorry for the experience and any confusion this has caused.
Please note that your data contract was activated on 10/01/2026, and prorated data was loaded at activation. As a result, your first invoice (issued in February) included:
A prorated charge covering the period from 10/01/2026 to the end of January 2026, and the full monthly subscription for February 2026.
This is why the total debit order amount processed was R511.12, as it reflects both the prorated portion and the standard monthly subscription.
We hope this clarifies the billing for your first month. Should you have further questions about your subscription or data usage, please don’t hesitate to reach out.
Kind regards,
Cell C | RM
Best regards,
TM
Thandazo M's updateReviewer Update
01 Mar 2026, 19:19But app**** for the R299.00 I didn't apply for this prorated data even thou it's only for the first billing why am I not charged the amount that I app**** for?
TM
Thandazo M's update01 Mar 2026, 19:19
Reviewer Update
But app**** for the R299.00 I didn't apply for this prorated data even thou it's only for the first billing why am I not charged the amount that I app**** for?
Cell C's replyOfficial
02 Mar 2026, 08:17Dear Dear Thandazo M,
Kindly note that the prorated amount was charged for the data you received but were not billed for in the first month. This amount was added to your following month’s bill.
Kind Regards,
Cell C | NMb
Kindly note that the prorated amount was charged for the data you received but were not billed for in the first month. This amount was added to your following month’s bill.
Kind Regards,
Cell C | NMb
Best regards,
Cell C's reply02 Mar 2026, 08:17
Official
Dear Dear Thandazo M,
Kindly note that the prorated amount was charged for the data you received but were not billed for in the first month. This amount was added to your following month’s bill.
Kind Regards,
Cell C | NMb
Kindly note that the prorated amount was charged for the data you received but were not billed for in the first month. This amount was added to your following month’s bill.
Kind Regards,
Cell C | NMb
Best regards,