1 reviews | Active since Jun 2016

10 Jan 2018, 15:44

Dishonest Product Celling

i am very upset and angry with Cell C, my contract ended on the 21-10-2017, Cell C conintinue with my account after it expired, On the 26-10-2017 Cell C added a bill of R120 where there have given me 100mb for that amount i than contact customer care and arrange my contract to be cancelled of November where there had to take the R120 wich i own them to debt on the 15-12-2017 because i reveresed that amount as my understading that my contract has ended and no futher payments has to be made as per customers service has inform me that, No debt has been made on the requested date an amount of R240 was taken on the 27 or 28 of Dec 2017, a nother product was introduce to me where i only enjoy the benefits of Cell C of R75 for 1gig of as from 26-01-2018, i have cancell this product also as incorrect information was given to me and till today i am struggling to get help from Cell C, my number has been log and i cannot make calls or get into my internet as Cell C refused to assist me getting information from their side to listen to the recording, i am very disapointed in your service as i am a customer for the last 4 years.

Ref Number: ********** ********** 00

0
Replies (3)
Cell C
Cell C's reply10 Jan 2018, 15:54
Official

We will be in touch with the aim of assisting you with your current challenges.

Regards
Cell C | DA

Cell C
Cell C's reply12 Jan 2018, 12:38
Official

Mpho confirmed that he has contacted you and this matter is now resolved.

Regards

Cell C | DA

's update12 Jan 2018, 13:38
Reviewer Update
I just want to thank Mpho for resovling my problem, W e don't like to expose companies to sovle our problem is just that we find difficult people who just don't want to take the time to listen to you and thanks to Hello Peter to help us in difficult times when we don't no where to go for help.