HA
Hussien A

1 reviews | Active since Dec 2014

10 Nov 2021, 11:57

Dishonest money swindling Perfidious Staff

I called the call center several times regarding the usage and each time they said there's nothing on their system and I shouldn't be concerned (listen to all calls I've made to yourl @cellc and I also have emails as proof because we know how ********* one can get especially when there's no prooof) I've received several confirmation regarding me being billed for usage on a data card which doesn't even allow me to make calls or send SMSs. Response from cell c? This will credited and you won't be Debited for this amount. I've reached out to the customer service email several times and also attached proof surrounding all my claims and for me to still be billed for something that is shouldn't have been is obvious that cell c doesn't even care about their customers and have a whole lot of *********** individuals who cannot even decipher simple clear queries. I have disputed the debit order as promised (I mentioned on mail and via telephonic conversion that I will dispute if I'm billed for that amount). I will also be in contact with the ombudsman and I now deem myself not liable for the collective amount that I was Debited for as I even had an issue with this data contract where I was **********ly placed on a deal amount I didn't agree on and it's all on this contract number ***.. Furthermore there were no responses to my last 2 emails which were sent weeks ago. Please Cancel all contracts, I want nothing to do with you as you've brought endless issues over these years.

Heres all the reference numbers you guys provided me and didn't resolve: *** and *** and *** and *** and *** and ***

0
Replies (3)
Cell C
Cell C's reply10 Nov 2021, 12:22
Official
 Good day Hussein 

Thank you for getting in touch.

We have received your review regarding your query. We will investigate and contact you for assistance.

^YM 
Cell C
Cell C's reply10 Nov 2021, 12:46
Official
My apologies for the error. 

^YM 
HA
Hussien A's update12 Nov 2021, 07:11
Reviewer Update
Hi,

How's your investigation going?