1 reviews | Active since Jun 2016
DISHONEST AND BAD SERVICE
<p>In April 2016, I cancelled 2 of my 3 contracts with Cell C and paid the contracts up in full. I had called Cell C many times after to query whether everything was sorted to which after being transferred from department toi department an agent confirmed that all had been resolved. On the 26/06/2016 to my suprise my account was debited with R2500, when I called the call centre the agent could not explain exactly why the money was deducted and gave me different stories throuhout, saying they charged me the cancellation fee. She was very arrogant and rude and promised for someoe to call me back. I am still waiing for a call to resolve. Cell C debited my account without my consent and never communicated to me not once that there was an amount they would be deducting. This is totally unaccepatable and dishonest on Cell C part. I called again today and they explained that they cannot explain as the will need to escalate to the accounts department which will take 24 to 48 hours!!!! I am extremely disgusted</p>
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | DA
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | DA
I was to receive communication, and still till now no-one from Cell C has contacted me. I called customer care this morning and no-one could help me once again. This is very poor service. Does Cell C not value their customers??????????
I was to receive communication, and still till now no-one from Cell C has contacted me. I called customer care this morning and no-one could help me once again. This is very poor service. Does Cell C not value their customers??????????
Your query will be attended to. Expect communication soon.
Regards
Cell C | DA
Your query will be attended to. Expect communication soon.
Regards
Cell C | DA
It is now Friday, I was called by one of your agents on Tuesday 28/06/2016 to which he confirmed that my query was resolved and that Cell C had indeed billed me incorrectly!!!! He then informed me that he would proceed with a refund asap. It is now Friday and I have still not received my R2500 bac****!! When I called into your call centre this morning the agent informed that issue has not been resolved and nothing about my refund is releflecting on the system!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Is Cell C making empty promises just for the sake of keeping me quiet. This has taken up so much of time and I am honestly not happy. Not to mention that when I call the agents keep me holding on for over half an hour over a query that was already to be solved. The agent that confirmed that I would receive a refund said that he would sms his email address and my reference number and still nothing. I want my money back today!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
It is now Friday, I was called by one of your agents on Tuesday 28/06/2016 to which he confirmed that my query was resolved and that Cell C had indeed billed me incorrectly!!!! He then informed me that he would proceed with a refund asap. It is now Friday and I have still not received my R2500 bac****!! When I called into your call centre this morning the agent informed that issue has not been resolved and nothing about my refund is releflecting on the system!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Is Cell C making empty promises just for the sake of keeping me quiet. This has taken up so much of time and I am honestly not happy. Not to mention that when I call the agents keep me holding on for over half an hour over a query that was already to be solved. The agent that confirmed that I would receive a refund said that he would sms his email address and my reference number and still nothing. I want my money back today!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Does Cell C have any competent staff or do you make empty promises and not deliver????? I have been waiting for over a week now and still I have not received my refund!!!!! Firstly Cell C was dishonest and need I say ******* in debiting my account without my permission and for an amount that they clearly mentioned was a mistake. Now a mistake on their side is causing me undue stress!!!! I call in constantly to the call centre and no one is able to assist me. Each time I am being told the query is being logged and that someone will call me back, which NEVER HAPPENS!!! I was contacted by a Mpho Ndlovu on the 28th June 2016 stating that I would receive the refund within 3 to 7 working days. To date no money has been received. I have been more than patient waiting for money to be returned and listening to the incomptenet staff that you have making empty promises!!!!!!!!!!! I WANT MY MONEY TODAY....if not received I will be taking this further!!!!!!!!!!!!!!!!!!!!!!!
Does Cell C have any competent staff or do you make empty promises and not deliver????? I have been waiting for over a week now and still I have not received my refund!!!!! Firstly Cell C was dishonest and need I say ******* in debiting my account without my permission and for an amount that they clearly mentioned was a mistake. Now a mistake on their side is causing me undue stress!!!! I call in constantly to the call centre and no one is able to assist me. Each time I am being told the query is being logged and that someone will call me back, which NEVER HAPPENS!!! I was contacted by a Mpho Ndlovu on the 28th June 2016 stating that I would receive the refund within 3 to 7 working days. To date no money has been received. I have been more than patient waiting for money to be returned and listening to the incomptenet staff that you have making empty promises!!!!!!!!!!! I WANT MY MONEY TODAY....if not received I will be taking this further!!!!!!!!!!!!!!!!!!!!!!!