DISGUSTINGLY SLOW CUSTOMER SERVICE!

On the the 6th of February I extended my data bundles (Home Connecta day and Home Connecta night) via ussd and a few times I got an E105 error but then it finally went through (for both of them) BUT the following morning the data was completely gone. *I know it went through for both of them because the menu option where you select which data bundle to extend was blank whereas when i started it showed BOTH my night and day data bundles.*

I then contacted cell c via twitter dm/Email the following day and told them what happened but instead of helping they asked for different way of contacting me (via phone call) and I have repeatedly told every consultant that assists me that I DO NOT HAVE A PHONE. I AM ONLY AVAILABLE VIA EMAIL AND ANY OTHER WRITTEN FORM OF COMMUNICATION. THE SIM CARD IS IN A ROUTER NOT A CELL PHONE. I AM NOT AVAILABLE VIA PHONE BECAUSE I DO NOT OWN A PHONE! I have not received any assistance since then and this is very upsetting.