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Nkosinathi D
1 reviews | Active since Oct 2019
15 Jun 2020, 10:24
Disgustingly poor customer service
I called Cell C on the 9th of June and they said my case has been escalated to their Legal Department and they should contact me within 48 hours. Today is the 15th of June and they haven’t even assigned anyone on my case. Clients don’t matter to these people, never I again will I even consider or even recommend this network after such poor customer service, I’m disgusted.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
15 Jun 2020, 10:54Good Day Nkosinathi
Thank you for making contact with Cell C.
Apologies for the delay. The matter has been escalated and our team will call you to assist.
^NS
Thank you for making contact with Cell C.
Apologies for the delay. The matter has been escalated and our team will call you to assist.
^NS
Cell C's reply15 Jun 2020, 10:54
Official
Good Day Nkosinathi
Thank you for making contact with Cell C.
Apologies for the delay. The matter has been escalated and our team will call you to assist.
^NS
Thank you for making contact with Cell C.
Apologies for the delay. The matter has been escalated and our team will call you to assist.
^NS
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Nkosinathi D's updateReviewer Update
15 Jun 2020, 12:34No but you can’t tell me about that turn around time when it’s been almost a week now and this has caused so much inconvenience on my side, the least you can do is treat my case with urgency if at all you cared about your customers. I have a business to run and my business is at standstill due to this. I have never had to wait the whole week for a single call, and still be told about another 24-48 hours? Then it shows just how much you guys don’t value your clients. Also, If you made every Effort to try and resolve your customers queries then I wouldn’t be still having this issue. I would have been told by that email last week not 6 days later.
I have sent an email to your *** but even my email was not acknowledged, after the entire week there has been no one assigned to my case, or I must see for myself as your slogan says. I’m disgusted by your service.
I have sent an email to your *** but even my email was not acknowledged, after the entire week there has been no one assigned to my case, or I must see for myself as your slogan says. I’m disgusted by your service.
ND
Nkosinathi D's update15 Jun 2020, 12:34
Reviewer Update
No but you can’t tell me about that turn around time when it’s been almost a week now and this has caused so much inconvenience on my side, the least you can do is treat my case with urgency if at all you cared about your customers. I have a business to run and my business is at standstill due to this. I have never had to wait the whole week for a single call, and still be told about another 24-48 hours? Then it shows just how much you guys don’t value your clients. Also, If you made every Effort to try and resolve your customers queries then I wouldn’t be still having this issue. I would have been told by that email last week not 6 days later.
I have sent an email to your *** but even my email was not acknowledged, after the entire week there has been no one assigned to my case, or I must see for myself as your slogan says. I’m disgusted by your service.
I have sent an email to your *** but even my email was not acknowledged, after the entire week there has been no one assigned to my case, or I must see for myself as your slogan says. I’m disgusted by your service.
ND
Nkosinathi D's updateReviewer Update
15 Jun 2020, 15:38I have made the payment through Mpho’s help but no settlement letter after over an hour...
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Nkosinathi D's update15 Jun 2020, 15:38
Reviewer Update
I have made the payment through Mpho’s help but no settlement letter after over an hour...