1 reviews | Active since Dec 2009
DISGUSTING/LIES/DISAPOINTMENT
To whom it may [not] concern. Since you have decided to ignore me, I have decided to not ignore you. Every month until my contract ends, I am going to remind you and anyone that reads my messages that your customer service is DISGUSTING.
To anyone that is considering getting a tablet from these guys PLEASE open up the packaging and test the device. Check first that the sim tray ejects and then goes back in - do this a couple of times - the device I received, the tray came out and refused to go back in. It took 2 months to get the device in for assessment after which I was advised that my brand new device was out of warranty and that it would cost me more then the device was worth to repair.
I am not the proud owner of a broken device as Cell C has no protocol for a situation like this which I find mind blowing. I have been a customer of theirs for over a decade.
I have posted comments of this forum repeatedly and have had NUMEROUS promises to sort this out/will escalate/will call you - NONE of which happened. The are so useless they couldn't even call me on my decades old Cell C number.
I will NEVER upgrade with them again - I urge you to be cautious when dealing with this lot.
see you guys in October.
Thank you for contacting us regarding the device you booked.
As per feedback from our Repairs Department, the device was quoted due to physical Damage that is not covered by the warranty. Rear cover has minor marks with residue of label which was removed.
The device was not repaired due to the above mentioned findings.
^TN
Best regards,
Thank you for contacting us regarding the device you booked.
As per feedback from our Repairs Department, the device was quoted due to physical Damage that is not covered by the warranty. Rear cover has minor marks with residue of label which was removed.
The device was not repaired due to the above mentioned findings.
^TN
Best regards,
See you in October.
See you in October.
Those are the findings from the technician.
^NH
Best regards,
Those are the findings from the technician.
^NH
Best regards,
Folks don't get paid for a - we'll repair at our cost finding.
buy they DO - if they come up with some BS story about an out of warranty fault. Why and how the HELL could I have damaged a component inside a device know full well that this WOULD VOID THE WARRANTY.
I attempted to return the device 3 days after the fault was found - and was MESSED around by you guys. I'd actually given up on ever making progress when someone emailed me and arranged for the tablet to be booked in. This was 2 MONTHS after the fact.
Words fail me when I look back at this **** show - I've been a customer of cell c's for over a decade and have NEVER had service this bad.
How would you feel if you bought a car and you discover that one of the windows doesn't open and the dealer says to you - YOU must've caused the damage, you pay for it ????
Consider me a LOST client the minute I can port - I'm so mad I may get a quote and buy this contract out - I WILL NOT HAVE MY INTEGRITY QUESTIONED BY TOTAL STRANGERS !!!!!!
I have seen reports in the media that cell c is on financial poo - given the above I can understand why.
Folks don't get paid for a - we'll repair at our cost finding.
buy they DO - if they come up with some BS story about an out of warranty fault. Why and how the HELL could I have damaged a component inside a device know full well that this WOULD VOID THE WARRANTY.
I attempted to return the device 3 days after the fault was found - and was MESSED around by you guys. I'd actually given up on ever making progress when someone emailed me and arranged for the tablet to be booked in. This was 2 MONTHS after the fact.
Words fail me when I look back at this **** show - I've been a customer of cell c's for over a decade and have NEVER had service this bad.
How would you feel if you bought a car and you discover that one of the windows doesn't open and the dealer says to you - YOU must've caused the damage, you pay for it ????
Consider me a LOST client the minute I can port - I'm so mad I may get a quote and buy this contract out - I WILL NOT HAVE MY INTEGRITY QUESTIONED BY TOTAL STRANGERS !!!!!!
I have seen reports in the media that cell c is on financial poo - given the above I can understand why.