Disgusting Verbal Abuse from Customer Call Centre Agent

Good afternoon

I was contacted by one of your Customer Call Centre Agents from 084145 on Monday, 22 January 2024 at 15.23pm on my number ******. He started off by telling me I was pre-selected for one of Cell C's products to which I rep**** I am not interested at this time. His response was "Why not girl? What in the actual hell kind of reply was that??? I am 48 years of age, I have been a customer of Cell C's for over 20 years and one of your agents has the audacity to call me girl?????? And I have just re-newed one of my three contracts with Cell C- I have a good mind to cancel all three and go to one of your competitors.

I am disgusted and I want someone from Management to contact me and I want this taken further with the Call Centre Agent- all your calls are recorded so you should be able to find out who it was very quickly.

I look forward to urgent feedback