Disgusting, *****ulent service from Cell C

Good Day

My name is Therisha Moodley. I have had a Cell C contract for more than 4 years now. Firstly, when trying to get a contract with Cell C, very fast there is a helpful consultant trying to wrap up the sale but when trying to cancel my Cell C contract for almost 4 months now, I’ve been met with unhelpful consultant upon unhelpful consultants.

Firstly, I called Cell C customer care line in January 2023 to try and cancel my contract as this contract was more than 4 years old and I no longer needed this contract. I spoke to an extremely useless consultant who said because I failed the question “which date is my debit order on” (mind you this contract was taken 4 years ago so I apologize if I could not remember this date), she was not able to assist me as I failed the customer verification question. After attempting to get my contract canceleled and being denied this by Cell C, I reversed the debit order payment hoping a consultant would contact me to query this reversal. I Infact after 2 weeks did receive a call from the payments department querying my arrears, I unfortunately was about to board a flight and I told the consultant I was on a flight and could they please give me a call back in 2 hours when I land. I was unfortunately disappointed with Cell C once again when I did not receive a call back. Fast forwarding 2 or so weeks later, I called CellC again and demanded to speak to someone with authority from the cancellation department I was put through to another unhelpful agent who said if I wanted to cancel my contract it would cost me R3400 as I still have months pending on this contract???? I was in shock as this contract was taken in 2018 and ended after 2 years and to my knowledge it was on a month to month contract? I was absolutely shocked by he’s claim and asked him to please email me some proof showing I renewed my contract after 2 years which I have still not received. Fast forwarding to 21 March 2023,I received another call from your payments department about the arrears amount (yet again an unhelpful consultant) who after talking to him about my terrible experience still did not get the plot. I was really trying to meet him half way to get this contract closed and STOP all the harassing phone calls.

In April, I spoke to a consultant from your social media department and she told me in 2021 Cell C updated their terms and conditions and all month to month contracts got renewed into 2 year contracts???I informed this lady that I received absolutely no communication from Cell C about this regard to this new terms and conditions. She said I would of got an SMS stating the new change, I informed her that this contract which I have taken is a ONLY sim contract and the sim card goes into my Wi-Fi router so I do not get any SMS's as this is a router?? I think this is absolutely preposterous that Cell C changed their terms and conditions and did not notify me about this change and then proceeded to renew my contract for another 2 years?? I AM SHOCKED! I was initially prepared to pay the previous outstanding monthly balances off but after knowing the ***** Cell C has committed I now want to purse legal charges against Cell C.

I have emailed Cell C yet again to please request a copy of my Cell C contract which they have yet to give me.

I have emailed Cell C back and forth for the past 4 months with extreme frustration to please cancel my contract! I am ready to take this to all social media platforms and expose what disgusting service I received from Cell C. They are *****ulently renewing customers contracts without informing customers first and this is unacceptable!! Had I known Cell C had changed there terms and conditions, I would off asked them to cancel the contract immediately.

I would really appreciate someone from Cell C to please give me my contract as I am going to take this legally.