Disgusting! Terrible! Worst service ever

<p>I have been dealing with cell c from the 13/06/2016 and to date I got no assistance. Cell c sends me 3 times sim card that are not usable. I am struggling just to do a sim swop. The consultants helping me is useless! They don't know their work. Reference number for 1st swim swop was ********** 940 and to date no one called. Some Ladine then called 22/06/2016 and informed she will sort me out and to date no call back from her. After 2 weeks of phoning keep on the 27/06/2016 Benjamin then checks the sim card serial number and says its not the sim card and tells me the IVAULT is not verified for me and he must verify it. But i tell him i have been there and it keeps on saying try again later. He don't listen and sends me to that stupid IVAULT. Then i speak to Melanie who tells me that the card is sim card is un-usable. I tell her for the 3rd time and she said yes and must go buy another sim card. I called today 28/06/2016 08:20 and Thandi send me again to the IVAULT and again they said try again later. I was then assisted by Keith who informed me he escalated the matter to his superviser ALGAR. Reference number ********** 253 and a flag number ********** ********** 2 to show case is prioritised and was informed that the sim swop people will call me in 2 to 4hours time. Now is 14:36. Pass the 4hours time and still there is no assistance from anyone in CELL C. How can CELL C send 3 sim card which keep saying there is an error? How is it possible that no customer care adviser knows how to assist client? CELL C really needs to look at the people they employed and check on their product knowledge cause some of them don't know anything and is just getting a salary for nothing. There were instances when i called and the phone was even dropped on my ear as they did not know how to assist me. So *********. Is this how cell c does business? I WANT TO DO A SIM SWOP FOR ********** 630. CHECK FROM HOW LONG I HAVE BEEN CALLING FOR ASSISTANCE BUT NO ONE THERE IS CAPABLE OR HAVE THE KNOWLEDGE TO DO SO. CONTACT ME ********** 136. I HAVE 3 LINES WITH CELL C AND PLANNING TO CANCEL ALL 3 IF THIS IS NOT SORTED!!!</p>