Disgusting Technical Support Service

I've had issues with not receiving calls and smses since yesterday. I reported this to Cell C. I've spoken to more than 5 consultants to assist but not one of them could resolve my issue. I work from home and me not being able to work affects my work performance. I called again for an update and was advised the back office is still working on it and it will take 2 days to resolve, 2 days to resolve is unbelievable its shocking that I pay for a monthly contract from them almost R800 a month and to end up getting this service is disgusting to say the least. I'm definitely considering canceling my contract when it comes to an end and moving to another service provider who will definitely fight to keep my buiness and keep their customers happy. Utterly disappointed and annoyed.

So I must now explain to my manager that I cannot work for 2 days due to this? I asked to speak to a supervisor conveniently none of them are available they all in a meeting.