DISGUSTING - STAY CLEAR

If I could give negative stars, you would get a negative 5. I am totally disgusted at your service. I have contacted your helpdesk and was assisted by a very nice young lady, and I feel bad for shouting at her, but I am angry

I have been a customer for a very long time. I have had a Debit Order setup ever since I took the |Fiber Beal out and I have never had any issues. Last Month you debited me twice and had the audacity to send me a mail stating that I was in arrears, this was reported, it took a month even though I sent through all the proof from my bank of the double debit. I received a call from a lady asking if I received a refund, and I explained no, but as it was time for the next debit order, I was under the impression that as my account was in credit, the credit would balance out the next charge. Well, was I surprised, not only did you not put the charge through, but you also had the audacity to send me another mail stating that if I did not pay immediately, you would cut off my service.

Please explain to me the following

Why did you debit my account twice Why did i receive the first email saying I was in arrears if you debit me twice, why was my account not in credit why was I not debited for June Why did i receive another mail saying you would cut me off if I did not pay immediately. HOW CAN I BE IN ARREARS, WHEN YOU PROCESS THE DEBIT ORDER AGAINST MY ACCOUNT.

GET YOUR ACT TOGETHER, YOUR SERVICE STINKS