Disgusting Service....Urgent action needed

I write this with immense frustration, I recently went to your Cell C sandton City store for purchase of Samsung Galaxy Note 10. I was applying for contract for the first time and had never app**** before.

I have my SA ID but I received it only 3 months ago in June. Hence there is no credit score or history on it. Being a foreign national I was then asked by the sales person to submit my passport ,payslip and 3 months bank statement. I got a call from the cell c sales person and he said that there is no credit score on my passport. I called TransUnion and they confirmed that my credit score was on my old passport and they haven’t updated the information with my new passport. I shared the same information with Cell C sales person. He asked me to submit the copy of my old passport and I did so. I also submitted my permanent residence permit along with my old permit.

When I go to the store I am told by the sales person that my credit is declined and they reported my application as ********** application. I wanted to understand on what basis inspire if giving all right documents was my application **********. The sales person was also shocked as he had seen all the originals and checked the documents before submitting. When I wanted to speak to the credit supervisor he clearly refused and said he does not know why the consultant report it as *****. She is not in office and can only find out once she comes back next week.

This has been the most frustrating experience, I want to understand the reason why my application was **********

I anticipate urgent response in this matter