1 reviews | Active since Jul 2023
Disgusting Services By CELL C
I have informed Cell C numerous times to STOP trying to debit my account as I am already making payments!!! They do not listen. Instead they continue and then I incur the cost of this mistake you keep doing. This is R70 per unpaid debit!
Cell c has also never responded to my attempts to retrieve the initial sale recording as I still say that I NEVER AGREED to R506, or R517 let alone this additional R70 that they keep adding because you will not stop debiting my account!!! I cited that I would have never agreed to this installment as I know very well the condition of my finances.
This and the fact that I did not authorise "value added services" to continue as they are NO VALUE TO ME. I have called the centre several times for these charges not to be added as I do not use these sim cards for calls /SMSes. I live in an area where cell c has terrible reception, it does not connect most of the time so I have NO USE for these additional services!
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance, please expect a call from us to assist. Regards
Cell C | MN
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance, please expect a call from us to assist. Regards
Cell C | MN
A consultant called me yesterday for the first time after I had be sending numerous emails. The lady was not interested in listening to my queries but very quick to tell me that: 1) I am not allowed to pay cash unless I have been retrenched or terminated. This was never discussed with me when I initially called Cell C (and the many time after) to complain that they debit on the wrong date! 2) She told me that I must pay 5 days before my debit order so that I am not debited. She clearly did not know that I get paid on the 25th and when I realised that this was becoming a problem, I had called Cell C to move the date the funds are required by to the 30th to allow me time to make a deposit.
Additionally, as soon as I started enquiring about the initial sale recording, as I still maintain that I never agreed to R506, the call was cut off. To my surprise, this morning I receive an unpaid debit order OF R587.61, much higher now. Guess who is incurring those charges ?? Me again, after much said about my financial situation.
Cell C does not care about their customers and this is why I say that I will never purchase nor recommend Cell C to anyone I know. Worst service ever!
A consultant called me yesterday for the first time after I had be sending numerous emails. The lady was not interested in listening to my queries but very quick to tell me that: 1) I am not allowed to pay cash unless I have been retrenched or terminated. This was never discussed with me when I initially called Cell C (and the many time after) to complain that they debit on the wrong date! 2) She told me that I must pay 5 days before my debit order so that I am not debited. She clearly did not know that I get paid on the 25th and when I realised that this was becoming a problem, I had called Cell C to move the date the funds are required by to the 30th to allow me time to make a deposit.
Additionally, as soon as I started enquiring about the initial sale recording, as I still maintain that I never agreed to R506, the call was cut off. To my surprise, this morning I receive an unpaid debit order OF R587.61, much higher now. Guess who is incurring those charges ?? Me again, after much said about my financial situation.
Cell C does not care about their customers and this is why I say that I will never purchase nor recommend Cell C to anyone I know. Worst service ever!